Served as strategic UX consultant and lead designer for the digital transformation of aerospace manufacturing processes — partnering directly with clients from proposal through delivery to redesign enterprise software used on the factory floor.
Aerospace manufacturing operations were being managed through legacy systems that hadn't been updated in over a decade. Factory floor workers and engineers were navigating dense, text-heavy interfaces designed for desktop computers in environments where speed and accuracy were life-safety critical. The disconnect between digital tools and physical manufacturing workflows was creating inefficiencies, errors, and compliance risks.
Aerospace manufacturing is a highly specialized domain — I couldn't design for it without deeply understanding it. I conducted extensive on-site contextual research at manufacturing facilities, shadowing engineers and floor workers to understand their actual workflows, decision points, and failure modes. This research revealed that users needed radically simplified interfaces — not because they lacked technical sophistication, but because cognitive load in high-stakes environments needs to be minimized. I also led client stakeholder workshops to map business processes and identify where digital tools were creating the most friction.
Manufacturing workflows follow strict sequential logic — Step A must happen before Step B, and deviations need to be flagged and documented. I designed an information architecture around workflow state, making it immediately clear to any user where they were in a process, what was required next, and what was blocked. This state-driven IA model became the foundation of the design system and was reused across multiple aerospace client engagements.
As UX Architect, I owned the end-to-end design process across multi-year engagements. I started each project with a design sprint to align the client on problem definition before any solutions were proposed. I used rapid interactive prototyping to validate complex workflows early — reducing expensive development rework and accelerating client approval. I mentored junior designers embedded in each engagement, establishing quality standards and design principles that elevated consistency across the portfolio.
Full-scale UX ecosystems for aerospace enterprise applications — including detailed personas grounded in on-site research, journey maps of manufacturing workflows, complex information architectures, and scalable design systems. Each solution was validated through multiple rounds of on-site user testing with actual factory workers and engineers.